Microsoft Corp. introduced a new seller experience application called Microsoft Viva Sales, which uses artificial intelligence (AI).
Viva Sales enhances any CRM system with information on customer interaction from Microsoft Teams and Microsoft 365, this has helped salespeople build robust relationships with their clients. Also, it assists sellers in customizing their interactions with customers for swift deal closure easily.
How does Viva Sales connect?
To sync with applications like Outlook, Excel, or Microsoft Teams, Viva Sales connects directly to the Microsoft 365 suite. That helps to draw data directly, eliminating lengthy periods of the typical data entry procedure.
According to research, 81% of sellers and their teams find it difficult to regularly audit their sale processes because they are too busy attending to prospective clients and closing deals.
Viva combines knowledge, goals, learning, and insights to enable every team and person to work more effectively from any location. Viva sales have now been released to enhance the seller’s workflow. However, there are many other benefits sellers can enjoy using Microsoft Viva Sales.
Benefits of Microsoft Viva Sales
Below are some attractive benefits that sellers can now enjoy with the creation of Microsoft Viva Sales:
Easy consumer sharing and recording
Viva Sales provides both the tools sales leaders need and the resources salespeople need to perform their obligations. Salespeople can tag clients while using Office applications like Teams, Outlook, or Microsoft Office programs such as Excel, which Viva Sales will immediately save as a client record, with all relevant customer data included.
This information can be instantly shared with other coworkers when interacting in Teams and Office without going through the stress of searching or retyping it in a CRM.
It doesn’t need manual data entry
Say goodbye to entering data manually into Microsoft Office programs such as Outlook, Excel, etc. Manually entering data into CRM systems would no longer be necessary, thanks to Viva Sales.
Allowing it to sync with Microsoft 365 would enable all connected systems and applications to gather information from numerous sources and store it on Viva Sales, making data access and tracking easier. Employees will also have access to customer conversations via Office apps and Microsoft Teams.
The perfect listener in sales
For a firm that cherishes sales effectiveness, real-time data processing, and AI, Microsoft Viva Sales is a vital sales system they would love to adopt.
Your sales staff will receive top-notch listening, engagement, and persuasion training from Viva Sales. Due to its high interaction intelligence in Teams, it will be possible to get easy access to insightful information on a variety of sales behavior actions, including talk-to-listen ratio, call quality, and more.
It is backed up by AI and data
Viva Sales provides AI-driven suggestions to assist sales teams and marketers in enhancing their sales exchange rates, boosting customer engagement, replacing confusion and frustration in sales engagements, as well as optimizing follow-through with better reminders, suggestions, and next steps to hasten productivity and deal closure.
It boosts employees’ motivation and morale
Most salespeople assume their position will mostly include selling and closing deals rather than tedious administrative tasks. Because of this, many employees feel unsatisfied with their jobs when they have to perform a lot of manual data input. In fact, research shows that sales representatives’ greatest distress comes from manually entering CRM data.
Luckily, Microsoft Viva Sales has brought an end to this distress. That can free sellers from repetitive and boring tasks so that they can concentrate more on stimulating tasks.
It reduces context switching
By integrating deal information into the workflow, Microsoft’s Viva Sales reduces context switching. For example, Microsoft’s presentation features a salesperson reviewing an upcoming appointment with a fresh prospect.
New insights were revealed by Viva Sales, including which coworkers might have interacted with the client previously and assessing the intensity of the relationship, allowing the seller to seek the best colleague for advice.
Is Microsoft Viva Sales a replacement for CRM?
CRMs cannot be replaced by Viva Sales. Instead, it enhances the users’ ability to access more information from existing CRM, simplifies the process, and improves the operation of other tools for customer interaction, like Microsoft 365 and Teams.
Microsoft claims that Viva Sales is a dependable and insightful CRM companion that simplifies seller activities while upgrading their CRM. The marketing, sales, and teams’ communication platforms, such as Microsoft Outlook and Teams, will all be able to process data with the CRM system without Dynamics 365 effortlessly.
Enjoy Microsoft Viva Sales with Carl’s Computer Care
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