My computer crashed and Carl was able to retrieve all of my photos, music, and documents that we truly thought were lost forever. 1000’s of pictures and 1000’s of albums, as well as all of my documents and other information. Computer is also now running like a dream. I will refer him to everyone I know and would absolutely call him again! In fact — we will be calling him to set up an external drive to save all of our information so this doesn’t happen again. Thanks, Carl!!!!!